1. What products are available?

Vandalgems offers punk-inspired jewellery and accessories in a range of styles. Product descriptions and relevant information are provided on the individual product pages before purchase.

2. Which payment methods can I use?

The payment methods available at checkout include:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Other electronic wallet options displayed at checkout

Available payment methods may vary according to the customer’s location, device and checkout conditions.

3. Do I need an account to place an order?

No account is required unless an account function is specifically provided and selected. Customers may complete a purchase using the checkout options available on the Website.

4. How long does order processing take?

Orders are normally processed within 1–3 working days after payment has been confirmed.

Once an order has been processed, it will be prepared for dispatch using the available delivery arrangements.

5. How long does delivery take?

Orders are generally sent using DHL, FedEx or UPS Priority services.

Standard delivery generally takes approximately 5–8 working days after dispatch. Delivery times may vary according to the destination and carrier handling.

6. Will I receive tracking information?

Yes. Tracking information is sent automatically to the email address provided at checkout when relevant tracking information becomes available.

Updates may be provided at key stages, including:

  • order dispatch;
  • arrival at relevant logistics points;
  • entry into local delivery; and
  • other available tracking milestones.

7. What happens if my order takes longer than the standard delivery period?

If an order exceeds the standard delivery period, we will contact the relevant carrier and investigate the delivery status.

Following the investigation, the available resolution may include a full refund or replacement shipment, depending on the circumstances of the order.

Where applicable, the delivery status will continue to be communicated using the email address provided with the order.

8. Do I have a 14-day right to return my purchase?

For consumers in the European Union, you generally have a 14-day right of withdrawal for distance purchases.

The withdrawal period for goods normally begins on the day after you, or a third party nominated by you other than the carrier, physically receive the goods.

You may exercise this right without providing a reason, subject to the conditions and statutory exceptions applicable under European consumer law.

9. How do I request a return under the 14-day withdrawal right?

Please contact us by email within the applicable 14-day withdrawal period and clearly communicate your decision to withdraw from the purchase.

Further return instructions will be provided where a return is required.

The statutory withdrawal right does not affect any mandatory consumer rights available under applicable law.

10. What if my order arrives damaged or has a defect?

If an item arrives damaged or has a defect, please contact us by email after receiving your order.

Please provide photographs showing the relevant condition of the item and, where appropriate, the packaging. Photographs may allow the matter to be assessed without requiring the affected item to be returned.

Depending on the circumstances, we may arrange a refund or replacement.

Where a return is not required for the particular issue, the affected item will not need to be sent back.

Any statutory rights applicable to defective or non-conforming goods remain unaffected.

11. What information should I provide when contacting you about an order?

For order-related enquiries, please provide your order number and the email address used when placing the order, together with any relevant details concerning your enquiry.

For damaged or defective items, photographs may also be requested to assist with assessment.

12. How can I contact customer service?

You may contact us by email or telephone using the contact details below.

Please leave a message if you contact us outside our usual response period. We aim to respond to customer enquiries within 24 hours.

13. Contact Information

Registered Company Name:
Address:
Telephone:
Email: hostmaster@vandalgems.com
Website: www.vandalgems.com