We provide delivery services for customers in Europe. Orders are processed and dispatched in accordance with the arrangements set out below.

1. Order Processing

Orders are normally processed within 1–3 working days after payment has been confirmed.

Once an order has completed processing, it will be prepared for dispatch using the available delivery arrangements.

The processing period is separate from the delivery period.

2. Delivery Services

Orders are generally dispatched using DHL, FedEx or UPS Priority services, depending on the destination and available delivery arrangements.

The standard delivery period is approximately 5–8 working days after dispatch.

Actual delivery times may vary according to the destination, carrier handling, local delivery arrangements and other circumstances affecting transportation.

3. Tracking Updates

Tracking information will be sent automatically to the email address provided at checkout when relevant tracking information becomes available.

Tracking updates may be provided at key stages of the delivery process, including:

  • when the order has been dispatched;
  • when the shipment reaches relevant logistics points;
  • when the shipment enters local delivery; and
  • other available tracking milestones.

Customers should ensure that the email address provided when placing an order is accurate and accessible.

4. Delayed Deliveries

If an order exceeds the standard delivery period, we will contact the relevant carrier and investigate the delivery status.

Following the carrier investigation, the available resolution may include a full refund or replacement shipment, depending on the circumstances of the order and the information available from the carrier.

Where appropriate, further tracking information will be provided using the email address associated with the order.

5. Delivery Responsibility

Where delivery is arranged by us, responsibility for loss or damage during transportation remains with us until the goods are physically received by the customer or by a third party designated by the customer other than the carrier, in accordance with applicable European consumer law.

Handing an order to the carrier does not, by itself, transfer the risk of loss or damage to the customer.

6. Delivery Address

Orders are dispatched from:

XXX

Customers are responsible for providing complete and accurate delivery information at checkout.

If incorrect or incomplete information supplied by the customer affects delivery, we may contact the customer using the contact details provided with the order.

7. Contact Information

For questions concerning delivery or tracking, please contact us using the information below.

Registered Company Name:
Address:
Telephone:
Email: hostmaster@vandalgems.com
Website: www.vandalgems.com