These Terms and Conditions apply to purchases made through www.vandalgems.com. By placing an order through the Website, you agree to these Terms and Conditions.
1. About the Website
Vandalgems is a Singapore-based brand offering punk-inspired jewellery and accessories to customers in Europe.
Product descriptions, prices, payment information and other relevant purchasing information are displayed on the Website before an order is placed.
2. Orders
When an order is submitted through the Website, the information provided during checkout must be complete and accurate.
Orders are normally processed within 1–3 working days after payment has been confirmed.
An order confirmation will be sent to the email address provided during checkout.
We may contact you using the details provided with your order where information is required to process or fulfil the purchase.
3. Delivery
Orders are generally dispatched using DHL, FedEx or UPS Priority services.
The standard delivery period is approximately 5–8 working days after dispatch. Actual delivery may vary according to the destination, carrier handling and local delivery arrangements.
Tracking information will be sent automatically to the email address provided at checkout at relevant stages of the delivery process, including when the order is dispatched, reaches relevant logistics points and enters local delivery where tracking information is available.
If an order exceeds the standard delivery period, we will contact the relevant carrier and investigate the delivery status. Following the investigation, the available resolution may include a full refund or a replacement shipment, taking into account the circumstances of the order.
Delivery Responsibility
Where we arrange delivery, the risk of loss or damage remains with us until the goods are physically received by you or by a third party designated by you other than the carrier, in accordance with applicable European consumer law.
Risk does not pass to you merely because the goods have been handed to the carrier.
If goods are lost or damaged before delivery to you, we will address the matter in accordance with applicable law.
4. Right of Withdrawal
For consumers in the European Union, you generally have the right to withdraw from a distance purchase within 14 days without giving a reason.
For a purchase of goods, the 14-day withdrawal period normally begins on the day after you, or a third party nominated by you other than the carrier, physically receive the goods.
To exercise the right of withdrawal, you must communicate your decision to withdraw before the applicable withdrawal period expires.
Following a valid withdrawal, the goods should normally be returned within 14 days of communicating the withdrawal decision, unless applicable law provides otherwise. The direct cost of returning the goods may be borne by the consumer where permitted and where the applicable information requirements have been satisfied.
You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. Where the value of the goods has been diminished through handling beyond what is reasonably necessary for this purpose, applicable law may permit a corresponding reduction in the reimbursement.
The statutory right of withdrawal does not affect mandatory consumer rights provided by applicable law.
5. Refunds Following Withdrawal
Where you validly exercise the right of withdrawal, reimbursement will be handled in accordance with applicable law.
Where applicable, reimbursement may be withheld until the goods have been returned or you have provided evidence that the goods have been sent back, whichever occurs first.
Any reimbursement will be made using the payment method used for the original transaction unless another method is agreed or required by applicable law.
6. Damaged or Defective Goods
If goods arrive damaged, defective or do not conform to the purchase agreement, please contact us by email after receiving the order.
Where appropriate, you may provide photographs showing the condition of the goods and the relevant packaging. Photographs may allow us to assess the issue without requiring the damaged item to be returned.
Depending on the circumstances, we may arrange a replacement or refund based on the information provided.
Where a return is not required for the particular issue, you will not be asked to return the affected item.
Nothing in this section limits any mandatory statutory rights available to consumers under applicable European consumer law.
7. Legal Guarantee
For consumers covered by EU consumer protection law, goods are subject to the applicable legal guarantee requirements.
EU rules generally provide consumers with a minimum two-year legal guarantee for goods that are faulty or do not conform to the contract. Depending on the circumstances, the available remedies may include repair or replacement and, where legally applicable, a price reduction or refund. National law may provide additional rights.
Any commercial policy offered through the Website does not restrict or replace mandatory statutory rights.
8. Product Information
Product information, descriptions and images are provided to give customers relevant information before purchase.
Customers should review the product information displayed on the relevant product page before placing an order.
9. Payment
Payments are processed through the payment methods displayed during checkout.
An order is processed after the applicable payment confirmation has been received.
Payment-related information is handled in accordance with the Website’s Privacy Policy and Payment Security Policy.
10. Customer Information
Information provided when placing an order or contacting us is handled in accordance with our Privacy Policy.
Customers are responsible for providing accurate contact and delivery information. Where incorrect information supplied by a customer prevents delivery or requires additional arrangements, we may contact the customer using the details provided with the order.
11. Changes to These Terms
These Terms and Conditions may be updated when our Website, purchasing arrangements or applicable legal requirements change.
The latest version will be published on this page with the applicable update date.
Mandatory rights provided to consumers under applicable law are not excluded or reduced by these Terms.
12. Contact Information
Registered Company Name:
Address:
Telephone:
Email:
Website: www.vandalgems.com