Vandalgems operates www.vandalgems.com through a company registered in Singapore. The business information provided on this Website is intended to correspond with the information registered for the applicable Stripe account. The billing descriptor displayed for eligible transactions is Vandalgems, allowing customers to identify the transaction on their payment statement.
1. Payment Processing
Payments made through the Website are processed by Stripe, which acts as our payment processor.
Stripe is an independent payment services provider and is not a partner of Vandalgems. Stripe performs its own business verification, payment risk assessments and ongoing monitoring in accordance with its applicable procedures and requirements. Stripe may review transaction activity and identify unusual transaction patterns as part of its payment processing and risk management processes.
Payment processing is carried out through Stripe’s applicable payment infrastructure and procedures. Stripe states that its payment services support PCI DSS Level 1 compliance and other payment protection measures applicable to its services.
2. Available Payment Methods
Depending on availability at checkout, customers may pay using:
- Visa;
- Mastercard;
- American Express;
- Apple Pay;
- Google Pay; and
- other electronic wallet payment methods displayed at checkout.
The payment options available to an individual customer may depend on the device, browser, location and other applicable payment conditions.
3. Payment Without a Stripe Account
Customers do not need to create or sign in to a Stripe account in order to complete a payment on the Website.
The payment process is presented through the available checkout options, and customers provide the information required for the selected payment method. Payment processing is handled by Stripe in accordance with the applicable payment service requirements.
4. Payment Information
Payment information submitted during checkout is processed through the applicable payment processing services.
We limit the payment information handled through the Website to information required for processing and managing an order. Payment processing and the handling of payment information by Stripe are subject to Stripe’s applicable terms and privacy practices.
We do not request that customers send complete card details by email, contact form or other direct communication channels.
5. Data Protection
We process customer information in accordance with applicable Singapore data protection requirements and applicable European data protection requirements when serving customers in Europe.
Where personal data is processed, appropriate organisational and data-handling measures are applied according to the nature and purpose of the processing. European data protection rules require personal data to be processed lawfully and transparently and protected against unauthorised or unlawful processing and accidental loss, destruction or damage.
Our Privacy Policy provides further information about the handling of personal data.
6. Cookie Consent
The Website uses a Cookie banner to provide customers with information and choices concerning cookies.
Non-essential cookies are used only after the customer has clicked “Accept” on our Cookie banner to provide consent.
Essential cookies required for requested Website functions may operate where permitted under applicable law. Cookie preferences may be changed through the available cookie controls.
Our Cookie Policy provides further information regarding cookie categories, purposes and retention periods.
7. Payment Authentication
Depending on the payment method, issuing bank, card network, device or applicable payment requirements, additional customer authentication may be requested during checkout.
Any such authentication is handled through the relevant payment process and is intended to support the processing of the transaction.
8. Transaction Information
Information relating to a completed payment may be retained where required for order administration, accounting, legal, regulatory or record-keeping purposes.
Personal data is handled in accordance with applicable data protection requirements and is retained only for periods appropriate to the relevant purpose and applicable legal obligations. The GDPR establishes principles including purpose limitation, data minimisation, storage limitation and appropriate protection of personal data.
9. Payment Enquiries
If you have a question concerning a payment made through the Website, please contact us using the contact details provided on the Website.
We aim to respond to payment-related enquiries within 24–48 hours.
10. Policy Updates
This Payment Security Policy may be updated when payment arrangements, applicable requirements or Website payment functions change.
The latest version will be published on this page together with its applicable update date.
11. Contact Information
Registered Company Name:
Address:
Telephone:
Email:
Website: www.vandalgems.com